The Cost of Manual Back Office Operations

Inside the report:

• Margin pressure: Why U.S. staffing's 23.2% average gross margin keeps compressing, and what's behind one in three firms now operating below 20%.
• Where the hours go: Five back office functions absorb most of an operations team's week, onboarding, timesheets, invoicing, compliance, and pay and bill.
• The automation gap: 54% of agencies automate sourcing. Only 25% have automated compliance. Why the lag in the back office creates an opening.
• The hidden costs: Five costs that don't show up on the admin payroll line, from I-9 fines and disputed invoices to talent walk-offs after a pay error.
• The vendor filter: Four questions to ask any back office automation vendor before signing, from integration coverage to who owns the fix when something breaks.

Read the report. Pick your first workflow.

Findings draw on the StaffingHub 2026 State of Staffing Benchmarking Report, Bullhorn GRID 2026, ADP Potential of Payroll 2024, and automation implementation case studies.