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For staffing firms, revenue growth and customer retention are increasingly tied to one thing: how intentionally Customer Experience is managed and operationalized. You already have the data. You’re collecting feedback and tracking NPS. The real question is: how effectively is that insight being translated into measurable growth?

This interactive webinar is designed for staffing firms who want to strengthen the connection between CX strategy and business performance in 2026. In 45 minutes, we’ll help you you’ll discover where you stand, benchmark against industry leaders, and walk away with a clear, documented roadmap for revenue growth.

WHY THIS MATTERS TO DECISION-MAKERS LIKE YOU

As a CX leader, you’re under pressure to deliver revenue growth while managing operational complexity. Your customers (hiring managers, clients, candidates, and corporate partners) are telling you exactly what they need through feedback and surveys. This webinar shows you how to translate that feedback into strategic competitive advantage.

✓ Competitive Positioning: See where you stand vs. peers

✓ Revenue Impact: Understand the direct link between CX maturity and revenue growth

✓ Actionable Strategy: Leave with documented next steps, not theoretical recommendations

✓ Implementation Ready: Start executing changes immediately after the session

THE 3-PART JOURNEY YOU’LL COMPLETE

1. Understand the Model: Learn the 5 Levels of CX Maturity and how they directly correlate to revenue growth, customer retention, and market leadership in the staffing industry.
2. Run Your Self-Assessment: Complete a guided assessment during the webinar to benchmark your organization across six critical dimensions:
   1. Leadership & Strategy
   2. Listening & Insight
   3. ROI & Value Realization
   4. Culture & Enablement
   5. Execution
   6. Scalability ‍
3. Document Your Next Steps: Leave with a clear, actionable roadmap of specific initiatives that you can prioritize to accelerate CX maturity and drive measurable revenue growth this year

If revenue growth and retention are core priorities for your 2026 planning, this session will provide the strategic framework and practical tools to support both.

Register today to secure your spot.