As staffing buyers navigate through a stormy economy, the expectations of their staffing partners are evolving, and so too is customer experience (CX). Growth-minded staffing and recruiting firms will need to adapt the experiences they deliver to key stakeholders—clients, candidates, and employees—in order to build reputation, address churn risk, and attract and retain the people who matter most to their business.
Wednesday, September 20, 2023 | 10 a.m. PT | 1:00 p.m. ET
Join us for a quick 30-minute webinar, where Eric Gregg will share our latest proprietary research on the CX trends impacting staffing firms in 2023, and share insights on the next wave of change in CX.
What you’ll learn:
The attributes with the most influence on staffing decision-makers
The differences in customer expectations and preferences based on generation
How to create client, candidate, and employee experiences that go beyond satisfaction
The evolution of CX to always-on experience management
You’ll take away insights into the types of experiences your clients, candidates, and internal employees expect, and learn how your firm can position itself to consistently deliver on the promise of world-class experiences.
