Almost 8 in 10 (78.6%) staffing industry professionals expect their firms to grow by double digits this year, according to Staffing Hub’s just-released 2022 State of Staffing Benchmarking Report. That’s the highest rate since 2016, when we launched the first State of Staffing report. To facilitate this growth, agencies are embracing the digital transformation.

For this year’s report, we surveyed staffing professionals and also members of the workforce to understand the current state of the industry and how the most successful staffing firms are connecting with candidates.

Key findings

  • Almost half (46%) of workforce respondents plan to look for a new job in 2022. The most common motivation is higher pay (49%). 
  • Nearly 60% of staffing industry professionals believe technology provides a competitive advantage for their business. 
  • Fast-growth agencies are 109% more likely to use a chatbot, 88% more likely to use automated referral management (ARM), and 54% more likely to use a mobile app than slow-growth agencies.
  • Direct sourcing and referrals continue to be the most effective lead sources for finding new candidates.
  • Having a relationship orientation is the most important attribute of the ideal recruiter.

For more industry insights, including more on how the fastest-growing agencies operate differently from the rest, download the full 2022 State of Staffing Benchmarking report.